Com a aceita\u00e7\u00e3o dos presentes termos e condi\u00e7\u00f5es o consumidor assume ter lido e aceite,\u00a0constituindo as mesmas o regime que rege a compra e venda dos produtos online, dispon\u00edveis na\u00a0\u201cHorta da Maria\u201d (hortadamaria.com\/pt\/, com o n\u00famero de Telefone\u00a0913 872 715 (chamada para rede m\u00f3vel nacional)\u00a0e email:\u00a0encomendas@hortadamaria.com<\/a>, as well as on other online platforms and other communication channels promoted and owned by the companies responsible for the online platform.<\/p>\n\n\n\n Platform management\u00a0Horta da Maria<\/a>, assim como todas as quest\u00f5es relacionadas com fatura\u00e7\u00e3o, suporte e aten\u00e7\u00e3o ao cliente, est\u00e3o a cargo da empresa Ateneya Lda. com o N\u00famero de Identifica\u00e7\u00e3o Fiscal 515313700, sede na Rua da Criatividade, Edif\u00edcios Centrais do Parque Tecnol\u00f3gico de \u00d3bidos, com o n\u00famero de Telefone 913 872 715 (chamada para rede m\u00f3vel nacional) e email:\u00a0encomendas@hortadamaria.com<\/a>.<\/p>\n\n\n\n Specifically, this Privacy Policy describes how the personal and non-personal data you provide to Horta da Maria is collected, used, and disclosed when you access or use the online and\/or mobile services and websites of Horta da Maria or Codebehind Lda or in connection with such services or websites (collectively, the \u201cSite\u201d).<\/p>\n\n\n\n When you read \u201cwe\u201d, \u201cour website\u201d, \u201cOnline Store\u201d, \u201cHorta da Maria\u201d in the text, it refers to the company Ateneya Lda, which is responsible for managing this online store. Horta da Maria undertakes to comply with all current legislation on distance selling and electronic commerce, namely Decree Law 143\/2001, Decree Law 07\/2004, Decree Law 24\/2014, Regulation (EU) No. 1169\/2011 of the European Parliament and of the Council of 25 October 2011, as well as other legal provisions that apply to this type of commerce.<\/p>\n\n\n\n As confidentiality is one of our priorities, we are committed to keeping all our customers' data confidential and not providing it to third parties or disclosing it by any other means.<\/p>\n\n\n\n All data provided by the customer will not, under any circumstances, be shared with third parties. This data is used solely for the correct processing of orders and, with prior consent, for sending our newsletters. Under Law 67\/68 of October 26, the customer has the right to access their personal data and request its modification, correction, or deletion at any time.<\/p>\n\n\n\n Horta da Maria respects all current legislation and is committed to protecting all customer data provided.<\/p>\n\n\n\n Check out our Privacy Policy<\/a>.<\/p>\n\n\n\n All of our content is protected by law. Any unauthorized copy, whether in whole or in part, will be subject to appropriate legal sanctions.<\/p>\n\n\n\n Horta da Maria reserves the right to change prices and specifications without prior notice. However, if this change affects your order, we will contact you by email.<\/p>\n\n\n\n All our promotions are limited and subject to existing stock and specific campaign conditions.<\/p>\n\n\n\n All orders may contain (in addition to the purchased products) other offers resulting from Horta da Maria's partnerships. These offers are always limited to existing stock and the duration of the partnerships. Orders may also contain advertising material.<\/p>\n\n\n\n Each product category has specific shipping\/delivery conditions, as each product depends on each producer and their availability and delivery conditions.<\/p>\n\n\n\n For orders placed before noon (12:00h) on Tuesday, delivery, unless otherwise stated (e.g. availability of some product(s)), will be made on the following Wednesday, or Friday between 5:30h and 9:30h and\/or Saturday between 9:30h and 15:30h, this scheduling will be coordinated later via Whatsapp. <\/p>\n\n\n\n On the day of delivery and if there is no prior appointment, the customer will be contacted up to 30 minutes before delivery of their order.<\/p>\n\n\n\n Delivery times are indicative and are therefore considered valid when there are no physical or structural impediments (e.g. incorrect addresses or force majeure events such as strikes, missed connections, bad weather, etc.) or during special periods such as Christmas.<\/p>\n\n\n\n The delivery options presented may vary depending on the type of products to be delivered, the geographic destination area, and the desired delivery method (delivery to address or collection at collection point).<\/p>\n\n\n\n It is not possible to choose a specific delivery time as this will be conditioned by the route on the day of delivery.<\/p>\n\n\n\n Under the terms of Decree-Law No. 67\/2003, of April 8, amended by Decree-Law No. 84\/2008, of May 21, the products supplied may benefit from a 2-year conformity guarantee period from the date of delivery to the customer.<\/p>\n\n\n\n In accordance with Regulation (EU) No. 1169\/2011 of the European Parliament and of the Council of 25 October 2011, we inform our customers of SUBSTANCES OR PRODUCTS THAT CAUSE ALLERGIES OR INTOLERANCES:<\/p>\n\n\n\n If you have any questions regarding allergens present in our products, please contact us.<\/strong><\/p>\n\n\n\n The delivery cost will be displayed at checkout and varies depending on the type, quantity of products purchased, weight and\/or volume of the order, chosen shipping method and the final destination of the order.<\/p>\n\n\n\n Shipping costs will be automatically updated as the customer adds items to the shopping cart.<\/p>\n\n\n\n For free delivery, see the table of minimum purchases for free delivery by zone.<\/p>\n\n\n\n All specific purchase conditions will be clearly indicated during the ordering process and immediately before confirmation of the respective purchase.<\/p>\n\n\n\n Note: When calculating weight, packaging, product protection, etc. are taken into account.<\/p>\n\n\n\n Providing an incorrect or incomplete delivery address may result in the order being returned to Horta da Maria and incurring additional costs for the customer. Therefore, we recommend that customers ensure that the delivery address provided when placing the order is correct and complete. Once the order has been placed, it is not possible to change the delivery address or billing information.<\/p>\n\n\n\n If there are delays on the part of the carriers, A Horta da Maria cannot be held responsible.<\/p>\n\n\n\n If the shipping package is visibly damaged or leaking liquids, you must check its contents in full upon delivery and immediately file a complaint with the carrier, refuse the order and contact us immediately.<\/p>\n\n\n\n If you have accepted the order and only later notice that some of the product is damaged inside, you must take detailed photographs of the product(s) and the shipping packaging (visible with your name, address and tracking) and send them to us via WhatsApp using the telephone number 913 872 715 or by email: encomendas@hortadamaria.com<\/a> so we can solve it.<\/p>\n\n\n\n You must notify us on the day of delivery, otherwise we cannot determine whether the product arrived damaged or was damaged after receipt.<\/p>\n\n\n\n Due to the type of products we sell, Horta da Maria does not accept returns in some obvious cases. These are fresh and\/or consumer-grade products, and are not covered by the Decree-Law regulating returns. However, we offer a warranty program for our customers in cases where replacement or a refund of the purchase price is warranted.<\/p>\n\n\n\n After completing the order process as a guest or in the customer's personal account, the purchase will be recorded, and the customer will have a period of time, indicated in the selected payment method, to make the payment. After this period, if there is no payment confirmation and the cash on delivery option has not been selected, if applicable, the order will be canceled. Some payment methods allow the data necessary for the payment transaction to be saved. However, no personal data of the customer will be saved in this context, so this data must be managed directly with the respective service provider. This exception applies to situations where the service provider allows personal data to be managed directly on our website. website<\/em>, in which case, provided that these comply with applicable legal provisions, particularly regarding personal data protection, the instructions issued by the supplier will be complied with. In any case, no payment data entered by the customer will be stored unless the supplier's platform allows it and the customer expressly consents to it.<\/p>\n\n\n\n Horta da Maria uses a sophisticated mechanism to detect and prevent actions that indicate fraud. This solution allows us to verify the authenticity of payments made. online<\/em>, while simultaneously safeguarding the integrity and security of customer data, as well as their identification. This security is made possible by SSL technology (Secure Sockets Layer<\/em>), which encrypts communications produced between the software<\/em> The customer's information and our server are protected from interception. Therefore, Horta da Maria reserves the right to refuse payment for an order if the transaction is deemed illegal. Any and all activities deemed illegal will be immediately reported to the appropriate authorities.<\/p>\n\n\n\n 3D Secure<\/em> is a communication protocol developed to improve payment security online<\/em> and enable authentication of the credit card user with the issuing bank. Following a payment in a store online,<\/em> a process is triggered that verifies whether the card used is valid. If the card is considered valid, the security systems associated with the protocol 3D Secure<\/em> Verify the customer's identity in real time by contacting the credit card issuer, which in turn validates the customer's identity and reports confirmation that the card used is legitimate. This control aims to protect credit card holders by reducing the likelihood of fraudulent use of their cards, ensuring greater transaction efficiency.<\/p>\n\n\n\n Since the bank reference generated for payment has a limited validity period, failure to verify payment within this period will result in the order being canceled. The shipping deadlines indicated will be met under normal order processing conditions, except for exceptional increases in order volume that may occur during festive periods or promotional campaigns, as well as other eventualities that prevent the regular provision of the delivery service.<\/p>\n\n\n\n Customers can pay for their order via MB WAY. During the ordering process, they must select this payment method and provide the mobile phone number associated with the app, access it, and follow the purchase confirmation steps. If the number entered does not match a payment number registered with the app, the following message will be displayed: "We were unable to validate your payment. We received the following message: Non-existing MB WAY alias<\/em>\u201d.<\/p>\n\n\n\n As indicated in the application, payment must be made within five minutes, otherwise the order will be cancelled.<\/p>\n\n\n\n After confirming your purchase, you will receive an email with the details to make the bank transfer.<\/p>\n\n\n\n Payments are always made in Euros, even when prices are displayed in other currencies. Some banks may charge exchange fees. Horta da Maria is completely unaware of this and therefore assumes no responsibility for it.<\/p>\n\n\n\n Since the bank reference generated for payment has a limited validity period, failure to verify payment within this period will result in the order being canceled. The shipping deadlines indicated will be met under normal order processing conditions, except for exceptional increases in order volume that may occur during festive periods or promotional campaigns, as well as other eventualities that prevent the regular provision of the delivery service.<\/p>\n\n\n\n All items available at hortadamaria.com\/pt\/ are in stock. If there's a problem with the item you ordered, we'll send you an email with the new estimated delivery date, or we'll suggest exchanging it for a similar item or refunding the amount paid.<\/p>\n\n\n\n By placing an order with Horta da Maria, you are certifying that you are of legal age to purchase the products available on the online platform. If you are under the legal age or are not legally authorized to purchase certain products, we will be forced to cancel your order.<\/p>\n\n\n\n All orders placed are subject to the right of admission, meaning we may choose not to accept the order.<\/p>\n\n\n\n Situations beyond Horta da Maria's control<\/strong> Customer feedback is crucial to Horta da Maria, as it allows us to improve our services. Therefore, if for any reason customers are dissatisfied with the product or any of the products purchased, or if they have any suggestions, Horta da Maria would appreciate it if you could report any situation to us within 14 days of the occurrence or receipt of the order by the recipient or a third party designated by the recipient, using one of the Customer Support channels.<\/p>\n\n\n\n If you have accepted the order and only later notice that some of the product is damaged inside, you must take detailed photographs of the product(s) and the shipping packaging (visible with your name, address and tracking number) and send them to our email: encomendas@hortadamaria.com,<\/a> so we can resolve the issue. You must notify us on the day of delivery, otherwise we cannot determine whether the product arrived damaged or was damaged after receipt.<\/p>\n\n\n\n The customer must also keep in their possession, until otherwise indicated by the Customer Support service, both the defective, damaged or non-compliant product and the respective order box.<\/p>\n\n\n\n Notice<\/strong>: If, as a result of the evaluation of the complaint submitted, the customer is sent a coupon for shipping a product in a future order, this coupon must be activated within the validity period indicated therein, otherwise the replacement product will be out of stock.<\/p>\n\n\n\n When you register on our website, you are automatically subscribed to our newsletter and other Horta da Maria news. To opt out of this feature, simply remove the checkmark from the respective icons or cancel via email. encomendas@hortadamaria.com<\/a>. <\/p>\n\n\n\n In case of dispute, the consumer can resort to one of the Consumer Dispute Resolution Entities:<\/p>\n\n\n\n CNIACC \u2013 National Center for Information and Arbitration of Consumer Conflicts CIMAAL \u2013 Algarve Consumer Dispute Information, Mediation and Arbitration Center Consumer Conflict Arbitration Center of the District of Coimbra Lisbon Consumer Conflict Arbitration Center Contracts concluded in the Autonomous Region of Madeira Porto Consumer Information and Arbitration Center Ave Valley Consumer Conflict Arbitration Center Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) In the event of an online consumer dispute, consumers can use the ODR (online dispute resolution) Platform, an online dispute resolution system (OLR), which is competent to resolve disputes relating to contractual obligations arising from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution for online sales or service contracts here.<\/p>\n\n\n\n For Complaints and Claims \u2013 encomendas@hortadamaria.com<\/a><\/p>\n\n\n\n
Horta da Maria is an online store that sells various food-related items.
When you read \u201cusers\u201d or \u201cvisitors\u201d in the text, this refers only to visitors who are not registered on the website; \u201cCustomers\u201d are users who have already registered with the Online Store.
When the text reads "data subject," it refers to the customer's\/user's personal data. When the text reads "GDPR," it refers to European data protection law.<\/p>\n\n\n\nLegislation<\/h3>\n\n\n\n
Confidentiality<\/h3>\n\n\n\n
Privacy Policy<\/h4>\n\n\n\n
Copyright<\/h4>\n\n\n\n
Prices<\/h4>\n\n\n\n
Promotions<\/h4>\n\n\n\n
Offers<\/h4>\n\n\n\n
Delivery times<\/h4>\n\n\n\n
Legal guarantee<\/h3>\n\n\n\n
Allergen Warning<\/h4>\n\n\n\n
\n
Shipping Costs<\/h4>\n\n\n\n
Order tracking<\/h3>\n\n\n\n
Damaged products<\/h3>\n\n\n\n
Returns<\/h2>\n\n\n\n
Payment Terms and Methods<\/h2>\n\n\n\n
Horta da Maria offers the following payment methods:<\/h4>\n\n\n\n
1. PayPal<\/h5>\n\n\n\n
2. Credit\/Debit Card<\/h5>\n\n\n\n
3. ATM Reference<\/h5>\n\n\n\n
4. MB Way<\/h5>\n\n\n\n
5. Bank Transfer<\/h5>\n\n\n\n
The minimum order value is \u20ac45 + VAT<\/h5>\n\n\n\n
Notice:<\/strong><\/h4>\n\n\n\n
Stock Outs<\/h2>\n\n\n\n
Age of consent<\/h2>\n\n\n\n
Acceptance of contract<\/h2>\n\n\n\n
We are not responsible for any failure or delay in fulfilling any of our obligations, provided that such failure is caused by a situation beyond our control and\/or is compromised by third parties. Food products are subject to constant changes, of which the consumer should always be informed. Horta da Maria is not responsible for any discrepancies and\/or changes related to the product information on our website, provided by the supplier\/manufacturer, or on product labels. For this reason, we recommend that you always read the nutritional information, list of ingredients, recommendations for use, preparation, and\/or storage, as well as all mandatory and\/or voluntary information on a food product before using or consuming it.<\/p>\n\n\n\nSuggestions and Complaints<\/h2>\n\n\n\n
Acceptance of Horta da Maria newsletter subscription<\/strong><\/h5>\n\n\n\n
Alternative Dispute Resolution<\/h2>\n\n\n\n
Faculty of Law of the New University of Lisbon \u2013 Campolide Campus
www.arbitragemdeconsumo.org<\/p>\n\n\n\n
Nest of Companies Building \u2013 Estrada da Penha 8005-131 Faro
www.consumidoronline.pt<\/p>\n\n\n\n
Fern\u00e3o Magalh\u00e3es Avenue, No. 240, 1st
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com<\/p>\n\n\n\n
Douradores Street, 143.5, 2nd
1400-207 Lisbon
www.centroarbitragemlisboa.pt<\/p>\n\n\n\n
Rua da Figueira Preta, No. 10, 3rd floor
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt<\/p>\n\n\n\n
Dami\u00e3o de G\u00f3is Street, 31 \u2013 Store 6
4050-225 Porto
www.cicap.pt<\/p>\n\n\n\n
Captain Alfredo Guimar\u00e3es Street, No. 1
4800-019 Guimar\u00e3es
www.triave.pt<\/p>\n\n\n\n
BRAGA: Rua D Afonso Henriques, n\u00ba 1 (Ed. S\u00e9 Parish Council)
4700 \u2013 030 Braga
VIANA DO CASTELO: Rocha Paris Avenue, No. 103 (Vila Rosa Building)
4900 \u2013 394 Viana do Castelo
www.ciab.pt<\/p>\n\n\n\n